Last updated: May 12, 2025

Warranty Coverage

Aglex is committed to providing high-quality LED grow lighting products. All Aglex LED grow lights purchased from our official store are covered by a 5-year limited warranty from the date of delivery.

This warranty covers manufacturing defects in materials or workmanship under normal use during the warranty period.

What Is Covered

The warranty includes defects related to:

• LED chips and lighting performance
• Power drivers
• Internal electrical components
• Cooling systems and heat sinks
• Manufacturing-related defects

If a product is confirmed to have a manufacturing defect during the warranty period, we may repair the product, replace the defective component, or provide a replacement unit depending on the situation.

What Is Not Covered

This warranty does not cover damage caused by:

• Improper installation or misuse
• Unauthorized repairs or modifications
• Accidental damage or physical abuse
• Water damage or improper environmental conditions
• Power surges, lightning, or electrical instability
• Normal wear and cosmetic damage

Products that have been tampered with or altered will not be eligible for warranty service.

Warranty Claim Process

If you believe your product is defective and covered under warranty, please contact our support team and provide the following information:

• Order number or purchase proof
• Product model
• Description of the issue
• Photos or videos showing the problem

Once we review the information, our technical support team will determine the appropriate warranty solution.

Replacement and Repairs

Depending on the situation, Aglex may provide:

• Replacement parts
• A repaired product
• A replacement unit

Warranty solutions are determined based on the nature of the issue and product availability.

Shipping Responsibility

Customers may be responsible for shipping the defective product or parts when requested. In certain cases, Aglex may provide replacement components without requiring the original item to be returned.

Shipping costs related to warranty claims may vary depending on the region and circumstances.

Warranty Limitations

This warranty is limited to the original purchaser and is non-transferable.

Aglex reserves the right to determine whether a product defect is covered under warranty after inspection and review.

Contact Information

If you have any questions regarding our warranty policy or need assistance with a warranty claim, please contact our support team:

Email: support@aglexs.com