General Terms
This AGLEX Limited Warranty gives you limited warranty rights from AGLEX, the manufacturer. Refer to the AGLEX website for an extensive description of your limited warranty entitlements. To the extent that you have a separate written agreement with AGLEX, you also may have other legal rights that this AGLEX Limited Warranty does not include limit, or suspend. This AGLEX Limited Warranty applies only to products sold by AGLEX, including without limitation, its worldwide subsidiaries, affiliates, authorized resellers, authorized distributors, or country distributors with this AGLEX Limited Warranty. However, non-AGLEX manufacturers and suppliers may provide their own warranties directly to you as a consumer or third-party retailer. Consult your AGLEX Limited Warranty provided by that manufacturer or retailer for that product to determine your rights and obligations as a consumer or retailer. To the extent permitted by local law, AGLEX guarantees that it will repair, replace, or refund, at AGLEX's option, products that manifest a defect in materials or workmanship during the Limited Warranty Period.

The Limited Warranty Period starts on the latter of the date of purchase or lease from AGLEX or from the date AGLEX or, if applicable, the AGLEX authorized service provider completes installation. Your dated sales or delivery receipt, showing the date of purchase or lease of the AGLEX product, is your proof of the purchase or lease date unless AGLEX or your authorized reseller informs you otherwise in writing. You may be required to provide proof of purchase or lease as a condition of receiving warranty service. Warranty service indicated here reflects base level warranty offerings.

This AGLEX Limited Warranty is applicable in all countries and may be enforced in any country or region where AGLEX or its authorized service providers offer warranty service for the same product model number subject to the terms and conditions set forth in this AGLEX Limited Warranty. Under this AGLEX Limited Warranty, AGLEX products purchased in one country or region may be transferred to another country or region where AGLEX or its authorized service providers offer warranty service for the same product model numbers. Warranty terms, service availability, and service response times may vary from country or region to country or region.

AGLEX Products are designed with many Customer Self-Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnostic period, AGLEX identifies that the repair can be accomplished by the use of a CSR part, AGLEX will ship that part directly to you for replacement or will direct you to how to acquire the part and may or may not offer a refund for the replacement part, depending on AGLEX’s analysis of the problem.

You are required to cooperate with AGLEX or a AGLEX authorized service provider in attempting to resolve the problem by chat, email, or telephone. This may involve taking necessary photos or videos of damaged products. If assistance is required, you can contact AGLEX customer service support, and our service persons will help you using online chat, email, or telephone. In cases where it is required to return the defective part to AGLEX, you must ship the defective part to AGLEX within a defined period. The defective part must be returned with the associated documentation in the provided shipping material.

Failure to return the defective part may result in AGLEX billing you for the replacement. With a Customer Self Repair, AGLEX will incur all shipping and part return costs and determine the courier/carrier to be used in the situation. The classification of CSR parts may vary by country or region.

Response Times
Response times are based on local standard business days and working hours where the service is being requested. Unless otherwise stated, all responses are measured from the time the end-user customer calls until AGLEX has either established a mutually acceptable time for support to be performed, or AGLEX has begun to provide support or remote diagnostics. Response times, including Next Business Day Warranty Service, if available, are based on commercially reasonable effort. In some countries and under certain supplier constraints, response time may vary. For any other questions regarding on the warranty issues, you may also contact AGLEX directly by email, phone or other forms with a salesperson, customer service person, or technical expert from AGLEX. Once we receive a complaint for a defective product, we will handle the warranty process as soon as possible to find a reasonable solution based upon the situation presented.